A Complicated Process Made Simple

At Goebel Cabinetry, we realize that the process of designing and purchasing a custom kitchen can be a daunting task for many consumers. It is our goal to clearly guide our clients through the maze of decisions along the way. With that in mind, we have developed the following procedures to help you make decisions that you will be happy with at the completion of your project.

Purchasing a New Kitchen can be Fun if You Know What to Expect!

Step One: Preliminary Design & Estimate

Option A:    Come to our showroom with basic dimensions and ideas. We will gladly provide you with a preliminary plan as well as a free estimate.

Option B:    A designer will come to your home to take preliminary measurements. There is a $100 fee for this service, payable at the time of the home visit, which will be credited toward your cabinetry order. Should you decide not to purchase from us, this fee is non-refundable.

We make every effort to provide you with the estimate and preliminary plan as promptly as possible. Normally, this will be within one week. During busy times, it can be up to two weeks. Following the review of your preliminary plan, step one has been completed. 

Step Two: Detailing & Finalizing Your Plan 

To initiate step two, we ask that you remit a retainer fee equal to 5% of the preliminary proposal. This fee will be credited toward your final cabinetry order.

A.    Once the retainer has been paid, we will begin the process of finalizing your plan and detailing your selections. Typically, this begins with a designer making a visit to your home for detailed measurements and a general evaluation of the job.

B.    The detailing process normally involves one to three meetings, depending upon the scope of the project. During these meetings, you will be walked through the specifics of your project, one item at a time.

C.    Samples representing finish colors and door samples will be available for your to borrow. We would appreciate you returning the samples to our showroom  when you have finished with them.

Step Three: Placing Your Order Into Production

A.    Once you have made all of your final selections and step two has been completed, it's time to move on to the final pre-production phase of your project. Please note that we cannot place your order into production without all selections, including hardware.

B.    To place your order into production, we require a 50% deposit on the amount of the total order. You will be given a spot in the production schedule on the day your deposit is received. Cash and check are the only methods of payment that we accept. Personal checks are accepted.

C.    Upon placement of your order, you will be provided with a two week window in which your order will be produced. Lead times can run anywhere from 6-12 weeks, depending upon both the scope of your project as well as our current work load.

Step Four: Delivery

A.    Approximately three weeks prior to our projected completion of your order, we will contact you to check on the progress of your end of the project. If you anticipate any delays, it is important for us to know at this point, as we do not have warehouse space for completed projects.

B.    Several days prior to delivery, we will contact you to review your account balance. In addition, we will schedule a mutually convenient delivery date and time. You will be given a two hour delivery window in which your cabinets will arrive on site.

C.    Full payment is required upon delivery of your order. If you are purchasing template counters from us, we will require the balance of the cabinetry invoice as well as a 50% deposit towards the counters. Occasionally, we have have to back order one, or even several, cabinet doors. This can occur when an item does not meet our stringent quality controls. Back ordered items are not an acceptable reason to withhold final payment at delivery. Back orders will be filled in a timely manner.

Step Five: Counter Templating & Installation

A.     This step addresses the specific issue of templated countertops. Your salesperson will coordinate with you to schedule a field template of your counters once the cabinetry has been set in place.

Prepare yourself for these time frames. Then, if your tops are installed earlier, it will be a pleasant surprise.

C.    Final payment on the counters is due at the time of installation.  

Step Six: Post-Installation & Service

A.    During the time your cabinetry is being installed, it is not uncommon for you to require the expertise of one of our service technicians. This could be for anything from installation of a back-ordered door, to help resolving an unforeseen job issue. Your salesperson can schedule a time for service should the need arise.  

B.    Should service issues arise that require a product to be modified, or additional product to be fabricated, we will work to complete these items in a prompt manner. Normally, these situations can be handled within 5 business days. Replacement raised panel doors are an exception. These can take up to three weeks.  

In our experience, one of the most frequent frustrations expressed by consumers is a lack of communication and unclear expectations with their cabinet manufacturer. We feel that the six steps outlined above should keep the surprises to a minimum. If you have any additional questions or concerns regarding the process, please do not hesitate to discuss them with one of us!!